Penny Loafer with Lightweight Sole

SHIPPING POLICY

At CowboyBootUSA, we're committed to ensuring that your experience with us is smooth and enjoyable, from browsing our collection to receiving your order at your doorstep. This Shipping Policy outlines our shipping practices, including methods, costs, and delivery times. If you have any questions or concerns not addressed here, please contact us at info@cowboybootusa.com.

Shipping Methods and Costs

Standard Shipping: We offer free standard shipping on all orders within the continental United States. Standard shipping typically takes 5-7 business days. Expedited Shipping: Expedited shipping options are available at an additional cost. Please see the checkout page for expedited shipping costs based on your order and location. International Shipping: We also ship internationally. Shipping costs for international orders vary based on destination and weight of the package. International customers are responsible for any customs, duties, or taxes imposed by their country.

Order Processing

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will be processed on the next business day. The processing time for orders is 1-2 business days. During peak seasons or sales, processing times may be longer.

Delivery Times

Delivery times are estimated and commence from the date of shipping, rather than the date of order. Please note that delivery delays can occasionally occur due to unforeseen circumstances. We will do our best to keep you updated on your shipment's status.

Tracking Your Order

Once your order has shipped, we will send you a confirmation email that includes a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.

Lost or Damaged Items

CowboyBootUSA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policies

International orders may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. CowboyBootUSA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Changes to Shipping Address

We begin processing orders as soon as they are placed, and we are unable to change the shipping address once an order has started the shipping process. Please ensure your shipping address is correct at the time of checkout.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:
Email: info@cowboybootusa.com
Address: CowboyBootUSA, 11517 Santa Monica Boulevard, Los Angeles, California 90025, United States
Thank you for shopping with CowboyBootUSA. We look forward to serving you!